GiliSoft Privacy Policy

Privacy Policy

This Privacy Policy explains what information GiliSoft may collect when you visit our website, download software, make a purchase, or contact our team, and how that information may be used, protected, and shared.

Applies to www.gilisoft.com and related GiliSoft product and support pages.

Overview

GiliSoft respects customer privacy and works to protect personal information collected through normal business operations, including website visits, software downloads, product purchases, licensing, support communication, and account-related requests.

We use the information we collect to deliver products, provide support, process orders, improve our website and software, and meet legal or security obligations. We do not describe every technical detail on this page, but we aim to explain our general privacy practices in a clear and practical way.

Information We May Collect

Depending on how you interact with GiliSoft, we may collect information such as:

  • Basic contact details, including name and email address.
  • Order and licensing information, including product name, order details, and purchase history.
  • Support-related information you send to us when requesting help.
  • Device, browser, and usage data collected through website logs, cookies, or analytics tools.
  • Marketing or communication preferences when you subscribe to updates or contact us.
We do not ask for more personal information than is reasonably needed to provide products, handle billing, support customers, or protect our services and website.

How We Use Information

We may use collected information to:

  • Process purchases, activation, and license delivery.
  • Provide technical support, customer service, and order assistance.
  • Improve product quality, website performance, and customer experience.
  • Analyze website usage trends and understand which pages or products are most useful to visitors.
  • Send service-related notices, important updates, or promotional messages when permitted.
  • Detect fraud, abuse, unauthorized activity, or other security issues.

When Information May Be Shared

GiliSoft does not sell personal information to third-party marketers. We may share limited information when it is necessary to operate our business, such as:

  • Payment processors, e-commerce providers, or order-handling partners.
  • Hosting, analytics, email, support, or other service providers working on our behalf.
  • Professional advisers or legal authorities when required by law, regulation, or dispute handling.

Third-party service providers are expected to use personal information only for the services they perform for us and to apply reasonable security protections.

Cookies, Analytics, and Log Data

Like many websites, GiliSoft may use cookies, log files, and basic analytics technologies to understand page usage, improve site performance, remember preferences, and measure the effectiveness of marketing or support content.

The data collected through these tools may include IP address, browser type, operating system, referring pages, date and time of visits, and general website interaction data. This information is normally used in aggregate to understand traffic and site behavior.

How We Protect Information

GiliSoft uses administrative, technical, and physical safeguards intended to help protect personal information from unauthorized access, misuse, loss, or disclosure.

Payment and checkout workflows may be handled by third-party processors or commerce platforms. When those providers process payment information, their own privacy and security practices also apply.

Children's Privacy

GiliSoft products and services are not intended for direct marketing to children under 13. We do not knowingly collect personal information from children under 13 for marketing purposes. If we learn that such information has been submitted to us inappropriately, we will take reasonable steps to delete it.

Policy Updates and Contact

We may update this Privacy Policy from time to time to reflect changes in our products, website practices, service providers, or legal requirements. When we make meaningful changes, the updated version will be posted on this page.

For privacy-related questions about GiliSoft products or website activity, please use our support page or contact us through the relevant order or product support channel.